Delete your data.

This policy explains how you can close your meroGO account and request the deletion of your personal data, and what happens to your information once you do.

We aim to remove your personal data promptly when you ask us to. Some information, however, may be retained for legal, safety or operational reasons — this page spells out exactly what stays, why, and for how long.

You can request account closure and data deletion directly from the app, using the in-app account option where available.

You can also reach out to our support team using the contact details shown in the app or on our website, and we'll process the request for you.

To protect your account, we may ask you to verify your identity before we act on a deletion request — this makes sure no one else can close your account or remove your data.

Once your request is processed, your account is deactivated and can no longer be accessed or used to book services.

We remove or anonymize the personal information tied to your account that we no longer need to keep for compliance or safety purposes.

Non-identifying or aggregated data — the kind that can't be linked back to you — may be retained to help us understand and improve our services.

In some cases we're required, or reasonably need, to keep certain records even after an account is closed. These include:

• Transaction and payment records, kept to meet tax, accounting and other legal obligations.
• Safety reports and incident documentation, kept to protect our community and support any ongoing review.
• Minimal identity information, retained where necessary for law enforcement requests or fraud prevention.

Where feasible, access to any retained data is restricted to authorized personnel only, and it is held no longer than needed for the purpose it was kept for.

We begin the deletion process promptly after your request is verified, and complete it within a reasonable time frame.

Some steps can extend that window — identity verification, legally required retention periods, and any active investigation or dispute that involves your account.

You can reach our support team through the in-app help channels or the support options on our website at any time.

For urgent matters, our helpline is available 24/7 at 505-818-5215. A real person will help you close your account or answer any question about your data.